Stearns and Foster Mattress
Customer Help Q & A

Customer Help: Stearns and Foster

Trial, Return & Exchange (Questions: 9)

Shipping & Delivery (Questions: 7)

Warranty (Questions: 5)

  • Q.1) Does Stearns and Foster offer a warranty for mattresses?

    • Stearns and Foster offer a 10-year limited warranty on its mattresses. The warranty covers defects in manufacturing and materials.

  • Q.2) Who this Mattress Warranty extends to?

    • Stearns and Foster's Limited Warranty applies only to the original purchasers of the Stearns and Foster Mattress from Stearns and Foster stores, online, or from an authorized retailer. The Limited Warranty is not transferable to any subsequent owners of the Stearns and Foster Mattress.

  • Q.3) What does Stearns and Foster's warranty cover in terms of defects?

    • Stearns and Foster 10-year limited warranty covers

    • Structural damage or broken components.
    • Squeaks or rattles.
    • Sagging that is not associated with use of an improper bed frame and does not result from physical abuse or damage to the foundation, or other misuse of the foundation.
  • Q.4) What defects are not covered under Stearns and Foster’s warranty?

    • Stearns and Foster limited warranty doesn’t cover:

    • Comfort preference
    • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. However, if there is a warranty defect not caused by the abuse or damage, then the mattress would be covered under the limited warranty.
    • Damage associated with an improper bed frame, foundation, or adjustable base. See above description of a proper bed frame.
    • Replacement of another piece in the Stearns & Foster sleep system (e.g., mattress, adjustable base, pillows, etc.) unless the other piece is also defective.
    • Floor models or demonstration samples (“demos”).
    • Product sold by unauthorized resellers.
    • Product sold “as-is,” “preconditioned,” “reconditioned,” “used,” “comfort return,” “returned,” “previously owned,” or any other similar wording indicating that the product is not “new” or of “first quality,” or has previously been purchased or used by another consumer.
    • Normal indentations or sagging of less than 1 ½″ for quilted or tufted top mattresses, or less than ¾” for flat top panel mattresses without any quilting or tufting. If it is determined that an indentation is caused by misuse, abuse or factors other than a product defect, this warranty will not cover that condition.
    • Odors
    • Mildew or mold occurring after use of the mattress.
    • Damage caused by other actions or events beyond Sealy’s reasonable control.
  • Q.5) What is the remedy if a defect is found?

    • If Stearns and Foster determine that your claimed defect is covered under this Limited Warranty, Sealy warrants that it will, at Sealy’s option, replace Purchaser’s Stearns & Foster mattress sold in the U.S. by an authorized retailer if that product is defective due to faulty workmanship or materials, subject to the limitations described in this Limited Warranty.

Payment & Financing (Questions: 5)