Customer Help: Real Bed

Trial, Return & Exchange (Questions: 8)

• Q.1) Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on the mattress for a few minutes in the store setting does not provide insight. Buying a mattress online further compounds that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then decide whether to retain or return.

• Q.2) What is the duration of Realbed’s risk-free trial period?

RealBed offers a 100-day comfort trial guarantee. If you are still not comfortable with your RealBed mattress, you can contact RealBed within 100 days of delivery for a refund.

• Q.3) What is the minimum period you need to try Realbed mattress before initiating a return?

RealBed requires a minimum trial of 30 days before starting an exchange or return.

• Q.4) Do I need to keep any of the packaging or boxes?

You can dispose of or recycle the packaging or boxes once you set up the mattress.

• Q.5) Do I need to make my own arrangements for shipping product back to Realbed?

You have to re-box the mattress and prepare it for shipment yourself. RealBed will arrange the shipment of the product.

• Q.6) What happens to returned or exchanged products?

Your returned RealBed mattress is donated to a charity or donation center.

• Q.7) When can I expect a refund for my return?

Once your return gets authorized by RealBed, you can expect a refund of your return within 5-7 business days.

• Q.8) Can I exchange a Realbed mattress?

You can exchange your RealBed mattress for a different model. You can contact RealBed to start an exchange.

Shipping & Delivery (Questions: 9)

• Q.1) Does Realbed offer free shipping on orders and returns?

RealBed offer free shipping to most the US addresses. Additional charges are applied for shipping to Alaska, Hawaii, and outside the US.

• Q.2) Does Realbed offers shipping to Canada?

RealBed ships to Canada with special arrangements.

• Q.3) Does Realbed ships to any other country besides US?

RealBed ship to most addresses US addresses in the contiguous 48 states. Shipment to remote locations, off the mainland, Hawaii, Alaska, Canada, and international addresses.

• Q.4) What shipping partners Realbed currently uses?

RealBed uses FedEx to deliver its product to you.

• Q.5) How soon Realbed delivers products after ordering?

Delivery of your RealBed mattress can take 3-7 days to reach your door from the date of your order.

• Q.6) Does Realbed charge any fees for return shipping?

RealBed doesn't charge any fees for return shipping.

• Q.7) Does Realbed offer white-glove or In-home delivery and set-up services?

RealBed offers white glove delivery service to most locations. Old mattress removal is currently not available.

• Q.8) How much Realbed charges for whiteglove or In-home delivery and set-up services?

RealBed mattresses cost you $199 for their white glove delivery service.

• Q.9) Where does Realbed offer white-glove or In-home delivery and set-up services?

RealBed offers white glove delivery to most of the locations across the US.

Warranty (Questions: 5)

• Q.1) Does Realbed offers warranty for mattresses?

RealBed offer 25-year full replacement coverage against spring breakage and a ten-year pro-rated warranty against other defects.

• Q.2) Who this Mattress Warranty extends to?

This warranty applies only to the original purchaser from the original purchase date of the purchased product. An original purchaser buys the product directly from RealBed.

• Q.3) What does Realbed’s warranty covers in terms of defects?

This warranty covers:

• Any kind of body impression that exceeds more than 1.5-inch on an otherwise not worn out mattress RealBed will replace within ten years of delivery. The mattress must be clean, not torn and unstained
• Any physical flaw in the mattress causes the cushioning material to degrade despite normal usage and proper handling.
• Q.4) What defects are not covered under Realbed’s warranty?

This warranty does not cover:

• Normal changes in the softness and recovery of the padding material, which do not affect the pressure-relieving qualities of the RealBed mattress.
• Body impressions of up to 1.5-inches.
• Cover fabrics, quilting, snags, or discoloration.
• Comfort or firmness preference, bed height/weight, sheet fit.
• Any physical abuse or damage caused to the structure and/or cover material. This includes but is not limited to burns, cuts, tears, or liquid damage.
• Damage from using an improper bed frame, foundation, adjustable base, or slatted frame where the spaces between slats exceed 2-inches.
• Q.5) What is the remedy if a defect is found?

RealBed will replace or return your RealBed Mattress free of charge if any legitimate defect is found.

Payment & Financing (Questions: 5)

• Q.1) What forms of payment Realbed accepts?

RealBed accepts All Major Credit Cards, Visa, Mastercard, American Express, Discover, and Pay Pal.

• Q.2) Does Realbed offer financing?

RealBed offers financing through Bread. PayPal financing is also available.

• Q.3) How does Bread financing work?

Bread Payments is a buy now pay later platform, but with more payment options. Bread offers you several options based on your qualifying factors. This includes 0% interest options or loans with longer terms and APRs higher than 0%.

• Q.4) Are there any restrictions on Affirm financing?

Bread financing is only available in the US and Canada.

• Q.5) Does financing from Realbed will affect my credit scores?

RealBed will perform a soft credit check. Checking eligibility will not affect your credit score.