Customer Help: Loom and Leaf

Trial, Return & Exchange (Questions: 8)

• Q.1) Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. While purchasing a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer extended trial periods to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.

• Q.2) What is the duration of Loom & Leaf’s risk-free trial period?

Loom&Leaf mattresses come with a 180-night home trial, so you have plenty of time to decide whether it’s right for you.

• Q.3) What is the minimum period you need to try Loom&Leaf mattress before initiating a return?

Loom&Leaf  recommends a 45-days break-in period for trying out a new mattress. If you are not satisfied, Saatva will give you a full refund.

• Q.4) Do I need to keep any of the packaging or boxes?

Every Loom & Leaf mattress comes with a free White Glove Delivery Service, where professionals deliver and install your bed. No boxes to lug or packaging to discard.

• Q.5) Do I need to make my own arrangements for shipping product back to Loom&Leaf?

You don't need to make any arrangements for shipping back the product. Loom & Leaf will schedule a pickup for your mattress.

• Q.6) What happens to returned or exchanged products?

Loom & Leaf never resell returned mattresses. Instead, they donate them to veterans' shelters or offer them to employees and associates across their network of more than 150 delivery centers.

• Q.7) When can I expect a return for my refund?

Loom & Leaf will issue a refund for the purchase price (taxes included) to your original payment method.

• Q.8) Can I exchange a Loom&Leaf mattress?

You can exchange your mattress for another loom & leaf mattress during your 180-night home trial; you can call Loom & Leaf at 1-877-672-2882. They will schedule a pickup of your mattress and start the exchange process.

You'll pay a $99 processing fee for your replacement delivery and mattress pickup.

Shipping & Delivery (Questions: 9)

• Q.1) Does Loom&Leaf offer free shipping on orders and returns?

All loom&leaf mattress shipping is free.

• Q.2) Does Loom&Leaf offers shipping to Canada?

Loom&Leaf will not be resuming shipping to Canada due to covid-19

• Q.3) Does Loom&Leaf ships to any other country besides US and Canada?

Loom&leaf currently does not ship directly to Hawaii or Alaska, but their friendly sleep guides can arrange your mattress delivery through a freight forwarder in Seattle or California. Residents of Alaska or Hawaii and need help scheduling delivery; you can contact 1-877-672-2882.

• Q.4) What shipping partners Loom&Leaf currently uses?

Loom&leaf  partnered with FedEx to deliver its product to you.

• Q.5) How soon Loom&Leaf delivers products after ordering?

Loom&Leaf usually arrives within 7-15 days of your order. Delivery times are slightly longer in Canada.

• Q.6) Does Loom&Leaf charge any fees for return shipping?

There is no charge for return shipping of loom & leaf mattresses. You can return your mattress for free.

• Q.7) Does Loom&Leaf offer white-glove or In-home delivery and set-up services?

Loom & Leaf offer white glove delivery for all its mattress. You can also avail old mattress removal service at checkout for free.

• Q.8) How much Loom&Leaf charges for whiteglove or In-home delivery and set-up services?

Loom & Leaf offers free white glove delivery service and old mattress removal with every order.

• Q.9) Where does Loom&Leaf offer white-glove or In-home delivery and set-up services?

Loom & Leaf offers white glove delivery and old mattress removal service to the contiguous 48 us states and Parts of Canada.

Warranty (Questions: 4)

• Q.1) Does Loom&Leaf offers warranty for mattresses?

Saatva offers a 15-year warranty for its loom & leaf mattress.

• Q.2) What does Loom&Leaf’s warranty covers in terms of defects?

Loom & Leaf mattress warranty cover:

• Defect in craft
• Defect in material
• Body Impressions Greater than 1” Deep
• Q.3) What defects are not covered under Loom&Leaf’s warranty?

Warranty does not apply if the mattress has been burned or otherwise abused, damaged, or tampered with.

• Q.4) What is the remedy if a defect is found?

Loom & Leaf will replace defective mattresses with a brand-new mattress at zero cost during the first two years if any defect is found. After that, the company will repair and re-cover defective mattresses at no cost to the customer apart from a $99 transportation fee each way.

Payment & Financing (Questions: 5)

• Q.1) What forms of payment Loom&Leaf accepts?

The following payment options are available with loom&leaf:

• Debit card
• Credit card
• Paypal
• Google pay
• Q.2) Does Loom&Leaf offer financing?

Loom & leaf offer financing option through klarna.

• Q.3) How does Klarna work?

Klarna is a buy now, pay later service designed primarily for online purchases. You can use the Klarna mobile app anywhere online or choose Klarna as your payment option at checkout.

• Q.4) How do you apply for financing from Klarna ?

To apply for klarna, Select Klarna at checkout and apply with a simple 2-step application for monthly financing to get an immediate approval decision.

If approved, you will be presented with your personalized promotional payment plan showing your APR and monthly payment amount. You will get the choice to accept your payment plan. On accepting, you'll receive an email confirmation from Klarna and can manage your payments directly through the Klarna app.

• Q.5) Does financing from Klarna will affect my credit scores?

Klarna only performs a soft credit check when you choose to pay with financing. This check will not impact your credit score or show up as a hard inquiry on your credit report.