Customer Help: Latex For Less

Trial, Return & Exchange (Questions: 8)

• Q.1) Why do mattress manufacture’s offer free trial period for online purchase of mattresses?
Retailers provide at-home mattress trials to customers to help them feel more confident about their purchase. When you finally get a mattress home, there are a number of reasons why it might not fit you. It can be too stiff or too soft, or it might warm up overnight. A mattress test in a store may not reveal these aspects, and buying a bed online obviously does not guarantee how well it will feel. What does that mean? In essence, you have anywhere from thirty days to a year to use the new mattress in your house.  And if after the mattress trial period you determine the bed isn't suitable for your needs, you can return it for a full refund without having any questions asked.
• Q.2) What is the duration of Latex for Less risk-free trial period?
Latex for Less offers a 120-nights risk-free trial period from the delivery date to enjoy more natural, better & satisfying sleep.
• Q.3) What is the minimum period you need to try Latex for Less mattress before initiating a return?
Latex for Less can be returned only after 30 days from the time of delivery & within 120 nights of receipt. Your body could need a few weeks to become used to the new mattress. You can return the Latex for Less Mattress for a complete refund of the purchase price if, after 30 days, you determine it is not for you.
• Q.4) Do I need to keep any of the packaging or boxes?
No, the packaging or boxes can be thrown away once the mattress is opened.
• Q.5) Do I need to make my own arrangements for shipping product back to Latex for Less?
No, there’s nothing for you to do as Latex for Less provide a concierge mattress removal service for $99.
• Q.6) What happens to returned or exchanged products?
Mattresses purchased must be in suitable condition for donation to be eligible for return as Latex for Less does not resell its returned mattresses.
• Q.7) Can I exchange a Latex for Less mattress?
A full price will be refunded back to you, once a returned mattress received by Latex for Less.
• Q.8) When can I expect a refund for my return?
During the 120-night trial period, you can swap out your existing mattress for a new size, a firmer or softer model. Take these actions: For assistance, call Latex for Less on 1-888-560-2869. Inform them that you would like to swap your mattress for another model. The team will collaborate with you to make arrangements for the exchange procedure. They could ask questions about your sleeping habits or surroundings before making a mattress recommendation. In addition to arranging for the pickup and recycling of your old mattress, Latex for Less will deliver your new one. After your old mattress is returned, you will either receive a full refund or be charged the difference in price between the two mattresses.

Shipping & Delivery (Questions: 7)

• Q.1) Does Latex For Less offer free shipping on orders and returns?
Across the US territory, Latex for Less provides free shipping and easy returns. Use our simple checkout process to select the perfect size and height of your mattress. By any chance for returns, you can return your Latex for Less mattress during the 120-night trial. Otherwise, you can call the customer service department. We will provide you with return authorization details and a number for packing your mattress properly for shipping. Latex for Less can also assist with a mattress concierge desk pickup.
• Q.2) Does Latex For Less offers shipping to Canada?
Yes, Latex for Less provides shipping to Canada.
• Q.3) Does Latex For Less ship to any other country besides the US?
Latex for Less exclusively provides free shipping within the United States. Mattress delivery is limited to only contiguous US. All shipping arrangements and charges would be handled by the customer.
• Q.4) What shipping partners does Latex For Less currently use?
Latex for Less ships their order using 2 carriers including UPS and FedEx.
• Q.5) How soon does Latex For Less deliver products after ordering?
Latex for Less mattresses shipping times depend on your location. It usually takes 7-15 days to make and deliver your fresh new mattress. Latex for Less offers tracking details due to arrive once it's shipped.
• Q.6) Does Latex For Less charge any fees for return shipping?
Latex for Less will process your return after trying the first 120 days. Before trying the mattress for 30 days a $99 convenience fee will be deducted from your refund. Additional shipping charges apply to orders outside of the contiguous United States for easy exchanges and product returns.
• Q.7) Does Latex For Less offer white-glove or In-home delivery and set-up services?
Latex for Less currently provides a white glove delivery package, totaling about $399 in service costs. It has in-home delivery options also except installation services. Your Latex for Less is bunched and sealed in a secure box to make it easier to carry to any bedroom in your home.

Warranty (Questions: 4)

• Q.1) Does Latex for Less offers warranty for mattresses?
Your Latex for Less mattress or foundation will be covered from manufacturing defects under the warranty if you bought one and used it with an appropriate base. The warranty is valid as of the original purchase date. 20 years from the date of purchase is the duration of your non-prorated warranty. Latex for Less provide repairs based on their assessment.

• Q.2) What does Latex for Less warranty covers in terms of defects?
The warranty covers all the manufacturing flaws in your Latex for Less mattress when bought and used with an appropriate foundation & care.

• Q.3) What defects are not covered under Latex for Less’s warranty?
Latex for Less mattresses not used with the right foundation or with stains, burns, Odors, discoloration, or mold resulting from spill exposure or inadequate ventilation is not covered under Latex for Less’s warranty. Again, firmness preferences, body impressions of 1 1/2" or less, bed height & fabric are also not covered under the warranty.
• Q.4) What is the remedy if a defect is found?
In the event that a manufacturing flaw causes your mattress or foundation to fail, Latex for Less under this warranty will have the defective products repaired by its production facility or have a like or similar product replaced at Latex for Less’s sole discretion.

Payment & Financing (Questions: 2)

• Q.1) What forms of payment Latex For Less accept?
All major check and debit cards are accepted by Latex for Less. You can contact them on toll-free number 1(888)-384-1314, they will take a direct bank transfer from your checking or savings account. Purchases are also eligible for 0% APR financing. If you are paying using a debit card, you will probably need to call your bank first to get a greater spending limit authorized.
• Q.2) Does Latex For Less offer financing?
Latex for Less does not provide any financing options. They do, however, accept most major credit cards for purchase.