Customer Help: cocoonbysealy

Trial, Return & Exchange (Questions: 8)

• Q.1) Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.

• Q.2) What is the duration of Cocoon By Sealy’s risk-free trial period?

Cocoon by Sealy offers a 100-night sleep trial period starting from the delivery date.

• Q.3) What is the minimum period you need to try Cocoon By Sealy mattress before initiating a return?

Cocoon by Sealy recommends a 30-days adjustment period for trying out a new mattress. If dissatisfied, you can return the mattress after the 30 days expiration but before 100 days from the delivery date for a full refund.

• Q.4) Do I need to keep any of the packaging or boxes?

There is no need to keep the packaging or boxes as it is impossible to put your mattress back into it. So once you finish setting up the mattress, you can dispose of or recycle the packaging or boxes appropriately.

• Q.5) Do I need to make my own arrangements for shipping product back to Cocoon by Sealy?

No, you don't need to put the mattress back into the shipping box. Cocoon by Sealy will arrange everything for shipping.

• Q.6) What happens to returned or exchanged products?

Cocoon by Sealy never resold the returned mattress. The brand will arrange to pick up the mattress and donate it to a local agency.

• Q.7) When can I expect a refund for my return?

Cocoon by Sealy will initiate the refund to the original form of payment once your returned product has been received or donated. Refunds typically arrive within 3-5 business days.

• Q.8) Can I exchange a Cocoon By Sealy mattress?

Yes, you can exchange your Cocoon by Sealy mattress with another model within 100 day trial period. If you want to exchange your Cocoon by Sealy mattress, return the current mattress and place a fresh order for the mattress you want.

Shipping & Delivery (Questions: 7)

• Q.1) Does Cocoon By Sealy offer free shipping on orders and returns?

All Cocoon by Sealy mattresses comes with a free shipping option.

• Q.2) Does Cocoon by Sealy offers shipping to Canada?

No, Cocoon by Sealy doesn't offer to ship to Canada.

• Q.3) Does Cocoon By Sealy ships to any other country besides US?

Currently, Cocoon by Sealy doesn’t offer international shipping.

• Q.4) What shipping partners Cocoon By Sealy currently uses?

Cocoon By Sealy mattresses, foundation, and Pillows & Sheets Bundle ship via UPS.

• Q.5) How soon Cocoon By Sealy delivers products after ordering?

Once your order ships, it typically arrives within 5-7 business days. The Sealy Ease Adjustable Base will ship with White Glove delivery and can take about 7-14 business days for delivery!

• Q.6) Does Cocoon By Sealy charge any fees for return shipping?

All Cocoon by Sealy return shipping is free.

• Q.7) Does Cocoon By Sealy offer white-glove or In-home delivery and set-up services?

White glove delivery is not available for mattresses. Still, Ease Power Base, you will receive white glove delivery and, as numerous Cocoon by Sealy Chill Mattress reviews claim, even disposal of your existing box spring for free.

Warranty (Questions: 4)

• Q.1) Does Cocoon By Sealy offers warranty for mattresses?
Cocoon by Sealy mattress is with a 10-year limited warranty. It means that for ten years, dating from the time you purchased your new mattress from Cocoon International Sales, LLC (“Cocoon by Sealy") or an authorized Cocoon by Sealy Retailer, when it has a defect covered under the Warranty, Cocoon by Sealy will replace or repair it free u, the initial purchaser of the product. 
• Q.2) What does Cocoon By Sealy’s warranty covers in terms of defects?

The Limited Warranty includes the following items during normal wear:

• Deterioration causes the mattress to have a visible indentation greater than one (1) inch that is not associated with an indentation or sag, which results from an improper or unsupportive foundation or adjustable bed base.
• Any physical defect in the mattress, such as tearing the mattress cover, despite normal usage and proper handling (as outlined in the Mattress Use & Care Instructions).
• Q.3) What defects are not covered under Cocoon By Sealy’s warranty?

This Limited Warranty does not cover:

• An average increase in softness of the mattress.
• Comfort preference.
• Physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage, or stains resulting from the use of the product.
• Damage associated with an improper bed frame, foundation, or adjustable base.
• Product sold by resellers who are not authorized, retailers. Product sold "as-is," "preconditioned," "reconditioned," "used," "comfort return," "returned," "previously owned," or any other similar wording indicating that the product is not "new" or of "first quality," or has previously been purchased or used by another consumer.
• Product used by someone other than the initial, first purchaser of it.
• Q.4) What is the remedy if a defect is found?

If a defect is found, Cocoon by Sealy will replace or repair it without any charge to you, the initial purchaser of the product.  

Payment & Financing (Questions: 6)

• Q.1) What forms of payment Cocoon By Sealy accepts?

Cocoon by Sealy accepts Visa, MasterCard, American Express, and Discover. Financing is also available.

• Q.2) Does Cocoon By Sealy offer financing?

Yes, Cocoon by Sealy offers a financing option with Affirm. You can finance your purchase with equal payments at 0% APR for 12 months.

• Q.3) How does Affirm work?

Qualified customers can pay over 3, 6, or 12 months with rates starting at  0% APR for 12 months with Equal Payments.

• Q.4) Are there any restrictions on Affirm financing?

Minimum Purchase of $500 Required to apply for financing.

• Q.5) How do you apply for financing from Affirm?

Add the product you want to purchase in your cart, Select Pay with Affirm at checkout.

• Q.6) Does financing from Affirm will affect my credit scores?

Affirm will perform a 'soft' credit check to help verify your identity and check eligibility for financing. It will not affect your credit score.