Customer Help: Brooklyn Bedding

Trial, Return & Exchange (Questions: 8)

• Q.1) Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.

• Q.2) What is the duration of Brooklyn Bedding’s risk-free trial period?

Brooklyn Bedding offers 120-night comfort trial period starting from the delivery date.

• Q.3) What is the minimum period you need to try Brooklyn Bedding mattress before initiating a return?

Brooklyn Bedding recommends a 30-days adjustment period for trying out a new mattress. If unsatisfied, you can return the mattress after the 30 days expire but before 120 days from the delivery date for a full refund.

• Q.4) Do I need to keep any of the packaging or boxes?

You don't need to keep the packaging or boxes for more oversized items like mattresses. Once you finish setting up the mattress, you can dispose of or recycle the packaging or boxes appropriately.

• Q.5) Do I need to make my own arrangements for shipping product back to Brooklyn Bedding?

Brooklyn bedding will arrange the pickup of your mattress from your place. You need to remove your bedding and prepare it for transportation to a donation center or recycling facility.

• Q.6) What happens to returned or exchanged products?

Depending on the condition of the used mattress, you're asked to either donate the mattress or arrange for recycling pick up.

• Q.7) When can I expect a refund for my return?

You can call to expedite your refund after your product is donated or returned. Brooklyn bedding will credit the card you used at your purchase or process your refund via Affirm.com. Credit card refunds can take 3 to 4 business days to show up in your account, depending on your banking institution. PayPal refunds are immediately transferred into your account. In some situations, Brooklyn bedding may need to issue refunds via paper check through U.S. mail, but this is typically due to a change in the account information or delayed processing.

• Q.8) Can I exchange a Brooklyn Bedding mattress?

Yes, you can exchange your Brooklyn bedding for a different mattress model that may work better. Standard shipping on all exchanges is free. Prices between mattress models may vary.

Shipping & Delivery (Questions: 7)

• Q.1) Does Brooklyn Bedding offer free shipping on orders and returns?

Yes, free shipping is available on all orders and returns.

• Q.2) Does Brooklyn Bedding offers shipping to Canada?

Yes, Brooklyn bedding offers DHL International shipping to Canada. Shipping starts at $250 for a single mattress.

• Q.3) Does Brooklyn Bedding ships to any other country besides US and Canada?

Currently, Brooklyn bedding only ships within the U.S.A. and Canada. However, use a Freight Forwarding Service for shipment if located outside these locations. Brooklyn bedding can ship to any location in the U.S.A., and "Freight Forwarding" companies will send it internationally for you.

• Q.4) What shipping partners Brooklyn Bedding currently uses?

The Brooklyn Bedding ships via FedEx or U.P.S. for most of your purchases.

• Q.5) How soon Brooklyn Bedding delivers products after ordering?

While packages typically take 3-5 business days to be delivered via FedEx, production times are currently 10-14 business days, and several carriers are experiencing delays.

• Q.6) Does Brooklyn Bedding charge any fees for return shipping?

Brooklyn bedding doesn’t charge anything for return shipping within the USA and Canada.

• Q.7) Does Brooklyn Bedding offer white-glove or In-home delivery and set-up services?

No, Brooklyn Bedding currently doesn’t offer White glove or In-home delivery and set-up services.

Warranty (Questions: 4)

• Q.1) Does Brooklyn Bedding offer warranty for mattresses?

Brooklyn Bedding offers ten years warranty period for its mattresses.

• Q.2) What does Brooklyn Bedding’s warranty covers in terms of defects?
• Defects in the cell structure of the foam.
• Defects like splitting or cracking of the material despite normal usage and proper handling
• Comfort impressions greater than 1-inch.
• Sagging if your mattress has been continuously supported by a foundation that provides minimal to no flex and features ample center support. It includes most platform, slat, box spring foundations, and adjustable bases.
• Q.3) What defects are not covered under Brooklyn Bedding’s warranty?
• Standard increase of softness after a reasonable break-in period.
• An average decrease of recovery after a reasonable break-in period.
• Mattress tec due to normal wear and tear.
• Any stains. Also, stains will void your warranty.
• Bed height.
• Sheet fit.
• Comfort impressions are less than the minimum impressions described in Warranty Coverage.
• Mattress damage due to an improper foundation or support.
• For a mattress compressed for more than 60 days.
• Mattress handles. Handles sewn into the side panels of selected mattresses should never be used to lift or transport the mattress. They are decorative and should only be used on rare occasions for slight adjustments to the mattress alignment.
• Loose threads. Occasionally, you may find loose threads from tie-off stitches in your mattress's quilting or side panels. This finding is normal and will not impact the longevity or performance of your mattress in any way.
• Q.4) What is the remedy if a defect is found?

If a defect occurs during the warranty period, Brooklyn Bedding will repair or replace the defective product reasonably.

Payment & Financing (Questions: 6)

• Q.1) What forms of payment Brooklyn Bedding accepts?

Brentwood accepts the following payment options:

• Credit cards including Visa, Mastercard, American Express, and Discover
• Debit/bank card
• Paypal
• Amazon Pay
• Shop Pay
• Google pay
• Q.2) Does Brooklyn Bedding offer financing?

Yes, you can finance your purchase with affirm. Pay in 3, 6, or 12 months with financing rates between 0%-30% A.P.R. financing when you complete a purchase using Affirm. Eligibility for financing and rates are based on the applicant's creditworthiness. Affirm loans are made by Cross River Bank, a member of F.D.I.C.

• Q.3) How does Affirm work?

Affirm offers real-time financing for your purchase. Affirm let you Pay over 3, 6, or 12 months with financing rates between 0%-30% A.P.R. financing.

• Q.4) Are there any restrictions on Affirm financing?

Affirm financing offer is only valid in the United States and Canada.

• Q.5) How do you apply for financing from Affirm?

The swift application process takes place at checkout. Just opt for Financing with Affirm at checkout.

• Q.6) Does financing from Affirm will affect my credit scores?

Affirm will perform a 'soft' credit check to help verify your identity and check your eligibility for financing. This 'soft' credit check will not affect your credit score.